Route 4: You Spoke – We Listened.

To determine how Mountain Transit could better serve the communities between Lake Arrowhead and Running Springs, we began a public outreach effort during the month of September regarding potential changes to Route 4.  This outreach included: an online survey, notices on buses, survey links published to MT’s website, discussions on Facebook, input from drivers and planning staff, and concluded with a Public Hearing on September 21, 2020.

Note: Mountain Transit’s original proposal eliminated Route 4 and instead opted for a dedicated Dial-A-Ride vehicle meant to provide service between Running Springs and Lake Arrowhead.  This change would allow riders to be picked up and brought directly to/from their chosen locations (for example: from home, directly to their place of business, or an appointment). Additionally, these changes would increase the one-way fare between Running Springs and Lake Arrowhead from $3.00 to $5.00. 

After careful consideration of the feedback received, Mountain Transit has decided not to eliminate Route 4. We are dedicated to serving our community, and do not want to cause severe hardship for our riders, especially those that have already been negatively impacted by the effects of COVID-19.

Ridership on Route 4 will be monitored for one year in the hopes that we have enough riders to justify keeping it running for years to come.

The following changes will be made to the Route 4 service, effective Monday, November 23, 2020:

  • Route 4 will now begin in Arrowbear (at Blondie’s Restaurant) instead of Lake Arrowhead.
  • Route 4 will be reduced to three days/week instead of four. The route will continue to service the same stops.
  • Route 4 drivers can make courtesy stops along the route.

Don’t bother with chains, ice and fog this winter. Instead, enjoy a safe, clean ride on a comfortable Mountain Transit bus and Be Driven!

Mountain Transit Board of Directors Meeting – 10/21/2020

The MT Board of Directors meeting is scheduled for October 21, 2020. This meeting will be conducted as a ZOOM meeting for Board Members and Public.

Closed Session Time: 10:30 AM (Information for the Closed Session will be sent in a separate email to Board Members Only)

Open Session Time: Immediately Following

Join Zoom Meeting

Meeting ID: 852 5748 7246

Passcode: 403902

Dial-In: 669-900-9128

Request for SOQ for Admin Building & Maintenance Facility & Engineering Services

Mountain Transit is seeking qualified firms (Consultant) to submit their Statement of Qualifications (SOQ) for providing architecture and engineering services for a new administrative building and maintenance facility (Project). The Consultant will act as the project architect responsible for architecture, design and engineering required for the planning, securing entitlements and building permits, construction documents, and construction observation and services associated with the construction of a new administrative building, new maintenance facility, and associated site work on property located at 160-170 Business Center Drive in Big Bear Lake, CA (APN 2328-021-12 &13).

Requests for Statement of Qualifications (SOQ) can be viewed on the Mountain Agency website at The deadline for submitting Statement of Qualifications is 4:00 pm on October 29, 2020.

Submit Five (5) copies of the Statement of Qualifications, including the Hourly Rate Schedule, in sealed envelopes/packages and shall be clearly marked STATEMENT OF QUALIFICATIONS FOR MOUNTAIN TRANSIT ADMINISTRATIVE BUILDING AND MAINTENANCE FACILITY. The envelopes/packages, which states the Consultant’s name and address, and shall be clearly addressed as follows:

Mountain Area Regional Transit Authority
Attn: Sandy Benson, General Manager
P.O. Box 1501
Big Bear Lake, CA 92315

If SOQs are hand delivered, the address is 41939 Fox Farm Road, Big Bear Lake, CA. PLEASE NOTE THAT ALL MAIL DELIVERIES SHALL BE TO THE P.O. BOX AND NOT TO THE PHYSICAL ADDRESS. SOQs will be rejected if not addressed and packaged as indicated above. Faxed or e-mailed SOQs will not be accepted.

The Mountain Transit contact for this Request for SOQ is Mr. Mike Podegracz, Project Manager, Charles Abbott Associates, Inc., and is the sole point of contact for this procurement. Mr. Podegracz can be reached via e-mail at or by phone at (949) 421-8447. Questions will be accepted up to seven (7) calendar days from the due date of the SOQ submission. Do not contact Mountain Transit or City of Big Bear Lake staff regarding this SOQ.

Mountain Transit Board of Directors Meeting – September 16, 2020

This board meeting will be available in-person for Board Members, as well as on Zoom for the public. Per the Executive Order N-29-20, the Public is not permitted to attend the meeting in-person.

Members of the Public who wish to comment on topics that are not listed on the agenda, are invited to submit comments via email to: on or before Tuesday, September 14, 2020 at 4:00 P.M. Please limit comments to 300 words or less.

Board Member Meeting location:

Sky Park at Santa’s Village

28950 CA HWY 18

Sky Forest, CA 92385

Meeting: Time: 10:30 AM

Join Zoom Meeting:

Meeting ID: 832 4525 5277

Passcode: 458966

Dial  In No.: 669-900-9128

Route 4 Public Hearing

Do you have feedback on the change of service to Fixed Route 4?

On September 21st at 8:00AM, there will be a Zoom meeting to collect public input on Route 4. Zoom Link:

Please see the details in the flyer for the Meeting ID, Password, and Call in Number. We look forward to hearing from you.

Mountain Transit Route 4 Survey

Due to low ridership on Fixed Route 4, Mountain Transit – San Bernardino Mountains is looking for ways to better serve residents. This may include offering a dedicated Dial-A-Ride service for the Running Springs area and discontinuing Route 4.

We would like to hear your input, so please fill out their survey online, or in person at the Running Springs Farmers Market and Artisan Faire this Saturday/next Saturday, and/or attend our public Zoom meeting on September 21st at 8:00AM.

Zoom Meeting:

To help us provide you with the best DAR service we can, please fill out the survey found here:

Mountain Transit is Hiring

Join our Team at Mountain Transit in the beautiful mountain community of Big Bear Lake. Work in the fresh air, surrounded by blue skies 365 days a year. Apply Today!

  • Seasonal Drivers
  • Dispatcher/Customer Service

Please Visit our Employment Page for details and requirements.

Your Phone is your new Bus Pass!

7/20/20 Big Bear Lake, CA – Mountain Transit has launched a new mobile ticketing application which gives riders a new and cashless fare payment choice. Mountain Transit bus passes may now be purchased using Mountain Transit’s new mobile fare app – Token Transit.

Token Transit is a free app which allows riders to purchase their bus passes on their smart phones using a credit or debit card. The app displays a digital pass on the rider’s phone screen, which is shown to the driver as the passenger gets on board.

Prior to the introduction of this app, passes for Mountain Transit, needed to be purchased through traditional means, and riders needed exact change when paying cash However, many riders told Mountain Transit they wanted to be able to purchase passes more easily, without having to go into Mountain Transit’s Administrative offices.

Sandy Benson, General Manager of Mountain Transit, felt this transition was especially important to Mountain Transit riders, in light of the current Covid-19 concerns and restrictions.

“Our goal is to create a safe, clean, and convenient experience which will allow riders to utilize our service more easily while maintaining social distancing and safe interactions.”

More than 80% of Mountain Transit riders own a smartphone and a system for easy mobile payments creates accessibility for everyone. With more accessibility, Mountain Transit hopes to attract and engage with new riders who might not ordinarily choose public transit as a means of mobility.

“Many riders are accustomed to using their smartphone as means of staying connected to friends, family, communities, in addition to conducting financial transactions.” added Benson, “We believe the Token Transit app provides another great option for cashless travel on Mountain Transit, which will seamlessly integrate into the lifestyle of current and potential new riders.”

Fifty-seven percent of Mountain Transit customers still pay fares by depositing cash into the fare box, as opposed to using prepaid forms of payment. A cashless fare transaction takes 4-5 seconds to conduct when boarding, whereas depositing cash in the fare box takes approximately 22 seconds. In order to improve trip time speeds, which continually rank high in priority in Mountain Transit rider feedback surveys, Mountain Transit has rolled out this solution with Token Transit to provide riders another option to pay fares and reduce cash payments.

While the app displays a digital pass on the phone’s screen, eliminating the need for a paper pass; Cash fares and traditional bus passes will continue to be accepted in addition to the new digital passes.

“This app makes riding the bus that much more convenient, no hunting for exact change, or visiting the Administrative office to purchase punch passes” says Tiffany Millburn, Marketing and Planning Manager for Mountain Transit “You can even purchase passes for a family member or friend to utilize and send it directly to their phone,” adding “We encourage everyone to try it.”

Download the free Token Transit app on your Apple or Android phone, or text “Token” to 41411 for a download link to get started.

For more information and FAQ’s click here.